What is the range on the WiFi?
usually between 45 - 350 ft depending on the line of sight.
What is the warranty?
1 year after purchase.
can my nest integrate?
No. The HangarBot system uses the HangarBot Thermostat and integrates with the HangarBot hub.
Will HangarBot products work with my existing Wi-Fi connection?
No. The HangarBot system uses cellular service, included with your HanangarBot service
Can I purchase just the HangarBot accessory products without the HangarBot Hub or monthly subscription?
No. The all devices in the HangarBot system rely on internet connectivity
What is the cancellation policy?
The user has the option purchase service month to month. The Contact HangarBot before the next billing cycle to cancel.
Where can I get an infrared light that works with HangarBot Hub?
HangarBot offers an approved IR light sold directly on the hangarbot.com website. However it is compatible with most generic IR emitting lights. HangarBot recommends high intensity Infrared with wide angle diffusion LEDs.
What is your return policy?
HangarBot can be returned if unopened and undamaged.
How can I see if I have cellular coverage in my hangar area? Is there a coverage map?
HangarBot Uses AT&T 4g and 3g networks. Please see the AT&T service coverage map located here to check coverage in your area. - https://www.att.com/maps/wireless-coverage.html
What is there is a power outage in my area? Will HangarBot still work?
The HangarBot is plugged into a 110v outlet and will reboot automatically after a power outage.
Can I use HangarBot products outdoors?
The HangarBot is not waterproof. If mounting externally, ensure it is covered by overhang.
How do I change my connectivity plan?
Login into your account at hangarbot.com/login and select "change service plan" on the account dashboard.
What happens if I need more data on my HangarBot connection plan?
You can upgrade any time. Login to your account at Hangarbot.com/login and select upgrade your data plan
How do I find my HangarBot Hub ID number?
You can locate the 10 digit HubID on the back side of the HangarBot
Will my HangarBot connectivity plan be automatically renewed?
Yes. You can sign up for month to month with auto payment.
Since HangarBot Hub has the temperature sensor, why would I need the HangarBot Thermostat?
The temperature sensor is located on the hub, this is so HangarBot can automatically perform actions users define in the app based on the hangar's ambient temperature. The thermostat controller is intended for hangars that have a heating and/or air conditioning unit built in. * Integrates with most US based 24v heating and air conditioning systems. **Replaces existing thermostats.
Does HangarBot work with Android devices?
Currently Android app is not available. We expect to roll out Android in Summer 2017
Can I view live video of my hangar from my laptop or desktop computer?
You can only view live video from the HangarBot mobile app
If HangarBot stores the last ~20 days of video, how do I access or download the footage?
You can download the footage anytime by going to the "security" > "video" tab in the mobile app
Can I access HangarBot video footage / photos captured more than 20 days ago?
HangarBot can not recover footage that has not been downloaded to user's phone.
Do HangarBot products need to be serviced regularly?
Service is not required for any HangarBot product with the exception of products that run on battery and need to be recharged. ~6 months
Will HangarBot work if I am traveling internationally?
No. HangarBot is intended for US at the moment with the intention of entering Canadian Rogers Network Fall 2017